Plenty of resort developers and operators have recently sought to add an additional revenue stream by selling homeowner and travel insurance through CSA Travel Protection. CSA Travel Protection is an affordable insurance that covers annual maintenance fees, exchange fees and taxes, should owners be unable to use their vacation privileges. Resorts offering the insurance recognize a percentage of every sale.

CSA chose to partner with SPI Orange System’s software to enable these resorts’ owner services team to promote the insurance over the telephone. Plus, SPI’s Orange Finance system can add the purchase option or renewal fees to owners’ annual maintenance fee bills.

“Resorts will be able to offer, sell and fulfill consumers’ purchases of the insurance in an intuitive, one-step process within their existing system and without the need for the resorts’ customer service representatives to memorize a tremendous amount of information” says CSA Travel Protection Global Sales Director Cathy Backus. “It’s all automated.”

“We are seeing resorts earn, literally, millions of dollars from this product,” adds Backus. “It’s a great tool for salespeople as it gives new buyers and existing members confidence that if unforeseen circumstances arise affecting an owner’s vacation, we have them covered!”

CSA selected SPI as their exclusive technology partner since the software is so widely used within the industry and because the software company’s Microsoft .NET platform can readily accommodate additional applications, such as this.

Posted by Sharon Drechsler

~Sharon for SPI

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