Industry reports are showing an increase in travel and, hopefully, your resort is feeling the effects. Lot’s of check-ins, more sales, increased food and beverage revenues and busy ancillary facilities; all the more reason to know what motivates your busy team.
Resorts need a motivated, educated, engaged and satisfied workforce in order to be successful and exceed expectations. Satisfaction keeps the best employees from moving on to the competition, engagement improves performance, education ensures confidence and motivation is contagious. In return for all of this, resorts profit from higher customer satisfaction, lower turnover and greater returns on investments.