Industry reports are showing an increase in travel and, hopefully, your resort is feeling the effects.  Lot’s of check-ins, more sales, increased food and beverage revenues and busy ancillary facilities; all the more reason to know what motivates your busy team.

Resorts need a motivated, educated, engaged and satisfied workforce in order to be successful and exceed expectations.  Satisfaction keeps the best employees from moving on to the competition, engagement improves performance, education ensures confidence and motivation is contagious. In return for all of this, resorts profit from higher customer satisfaction, lower turnover and greater returns on investments.

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By Gordon McClendon

SPI Software recently sent me to attend the ARDA New England meeting held in Providence, RI. This was a terrific day of listening to speakers, learning about new ways to help your resort stay competitive and your owners satisfied.  One especially inspiring session sought to pool the minds of more than 130 industry professionals to brainstorm ideas to address issues affecting older resorts. The ARDA staff later collated and organized those ideas, as follows:

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Think back 10 years. Do you remember using the Internet for travel? Most of us got our travel information from a trusted travel agent or tour books. The idea of searching for information on the Internet was somewhat taboo.  The pictures seemed generic, if available at all, and who knew what to trust. Not anymore. We have come a long way, baby!

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